Warranty conditions
WARRANTY
Manufacturer’s warranty
When a new e-bike is purchased from an authorized specialist dealer, we (hereinafter referred to as “the manufacturer”) provide a voluntary manufacturer’s warranty that applies worldwide in accordance with the following provisions. Contractual rights regarding warranties for defects against the seller shall remain unaffected.
Conditions
The manufacturer’s warranty is only available to the original buyer of an e-bike purchased from an authorized specialist dealer. If the original buyer passes on the e-bike to another person, the warranty is no longer valid.
Period
From the date of purchase, this voluntary manufacturer’s warranty is valid for a period of:
5 years for steel/aluminum frames and unsprung steel/aluminum forks,
3 years for carbon frames and unsprung carbon forks
Important: The warranty period for e-bikes with EN17406 classification 5 is limited to 2 years.
The warranty shall not be extended through the provision of warranty services. Repaired or replaced e-bikes are guaranteed for the remaining warranty period and according to the original warranty conditions. The date of the e-bike purchase contract forms the basis for calculating the warranty period.
Assertion
The manufacturer’s warranty is provided by Hermann Hartje KG, Deichstrasse 120-122, 27318 Hoya, Germany. After making the purchase, the buyer must inspect the e-bike immediately and report any defects to their authorized dealer in writing without delay. Hidden defects must be reported immediately as soon as they are discovered.
In order to register a warranty claim, please first inform your specialist dealer of the relevant fault within the warranty period and promptly hand the e-bike over to your specialist dealer for inspection and at your own expense, presenting the original purchase receipt. A warranty cannot be granted without presenting the original purchase receipt. Your specialist dealer retains a copy of the handover protocol that appears at the beginning of this quick start manual once you (the end user) have read and signed it. In the event of a warranty claim, this handover protocol must be presented together with the faulty component. Otherwise a warranty will not be granted.
The specialist dealer will contact the manufacturer to resolve the issue. The warranty service is based on the following conditions.
Services in the event of a warranty claim
The manufacturer will either replace or repair the faulty e-bike/frame with an e-bike/frame of a similar type and quality at their sole discretion. If frames and forks are replaced, there is no guarantee that the colors will match exactly. If a repair or replacement is not possible, the purchase price will be refunded with consideration for prior usage (on presentation of the purchase receipt for the e-bike).
In the event of a replacement or a refund of the purchase price, the returned e-bike/ component becomes the property of the manufacturer.
Non-faulty components that are covered by warranty can only be replaced for a fee. The manufacturer/dealer will obtain the consent of the end customer before replacing non-faulty components.
Warranty exclusion
This warranty is only valid if the buyer is an end consumer and the e-bike is intended solely for private use. It does not apply to e-bikes that are used commercially (e.g. for hire and rental purposes). This warranty does not apply to the purchase of e-bikes that are not fully assembled.
The manufacturer’s warranty applies exclusively to frames, chainstays and rigid forks of e-bikes. E-bike components are excluded from this manufacturer’s warranty. It does not apply to consumable parts that are damaged from wear and tear.
Wear parts include: | |
---|---|
Batteries | Bearings in hubs, joints, etc. |
Drive chain or belt | LEDs/lamps |
Brake pads | Deflector plates |
Brake fluid | Tires |
Brake cables | Saddle cover/saddle |
Brake cable sleeves | Derailleur wheels |
Seals | Derailleur cables |
Rims or brake discs | Derailleur cable sleeves |
Luggage bungee straps | Hoses |
Grips/handlebar tape | Lubricants |
Chain wheels, sprockets or chainring | Stand caps |
Painted surfaces |
The warranty does not apply to damage caused after the transfer of risk. Furthermore, the warranty does not apply in particular to damage caused by accident, negligence, inappropriate use or misuse, improper use, force majeure, improper assembly, failure to follow the recommended maintenance instructions, improper or incorrect maintenance or repairs by anyone other than a commercial specialist dealer, use of components that are not compatible with the e-bike and/or product modifications. The warranty does not apply to damage caused by the penetration of sweat, impacts, discoloration resulting from sunlight, or similar external influences.
All e-bikes come with a quick start manual (this document). Please follow the instructions included in the manual or printed on the e-bike itself. Failing to follow the instructions will void the warranty. Compensation for consequential and incidental damage shall not be granted under this warranty.
Component manufacturers (Shimano, SRAM etc.) remain unaffected by this manufacturer’s warranty.
Other information
Place of fulfillment of the manufacturer’s warranty is 27318 Hoya, Germany. Hoya is the place of jurisdiction for all disputes relating to this manufacturer’s warranty. This manufacturer’s warranty is subject to German law to the exclusion of all standards that make reference to foreign law.
How does statutory warranty law relate to this warranty?
This warranty is a voluntary manufacturer’s warranty; any additional claims based on national warranty law remain unaffected.
Recommendation
We strongly recommend that you always commission commercial specialist dealers to carry out maintenance and repairs. This warranty will not be honored if maintenance or repair work is carried out improperly or incorrectly. The end customer must bear the costs of any maintenance work.